Mail Service Rx - Scriptrax

As a Scriptrax member, you have access to our mail order pharmacy. This convenient, easy-to-use service is ideal for members with prescriptions for maintenance medications (drugs that are prescribed for daily use of over a long period of time to manage, minimize a chronic health condition).

In addition to the convenience of having medication delivered right to your door, our mail service could help you save on out-of-pocket pharmacy expenses. Plus, home delivery of medication can make it easier to comply with your plan’s formulary and your physician’s treatment instructions.

With Scriptrax managing and filling your prescriptions, you will have more opportunities to take advantage of therapeutic interchanges and generic alternatives.

Login to your account.

New prescriptions

Mail your prescription and Scriptrax Mail Service order form to this address:

Scriptrax Mail Service
P.O. Box 24039
Winston Salem, NC 27114-4039

Novant Employees Scriptrax Mail Service Form (pdf)
Scriptrax Mail Service Form (pdf)

Refill orders can be placed online using the link listed below, or via phone, fax or mail.

Or, have your physician call your prescription directly to our pharmacy staff at 1-888-718-9044 or 336-718-1044.

Refill prescriptions

You have three options for refilling your prescription using our mail order service:

Complete the Scriptrax mail service form and mail it to the address above.
Call the Scriptrax Mail Service customer service at 1-877-RPH-TRAX (1-877-774-8729) or 336-718-1044
Or, submit your refill request online using our secure website:
Secure Online Refill

Mail Service Hours:

Mon-Fri: 8 am – 8 pm EST

Customer Service:

Mon-Fri: 8 am – 6 pm EST

If you have questions about copay amounts, a drug’s formulary status, or need to verify your prescription benefits, log in to the member portal or call 1-877-RPH-TRAX.