Client Services

Scriptrax is a full-service pharmacy benefit manager with services designed to enhance the value of our clients’ benefit plans and achieve the best treatment outcomes for our members. While our focus remains clearly on member care, we continually refine our clinical guidelines and plan specifics to ensure the most cost-efficient and appropriate solutions for our clients.

If you are a current Scriptrax client and have a question about a service, please contact your account manager for information specific to your plan.

Scriptrax offers all of the services that you should expect from your pharmacy benefit manager, including:

In addition to formulary development, prior authorization administration, step therapy programs and quantity edits, we offer a patient-physician triage program. This program is designed to make it easier for members and their physicians to stay informed of changes or updates to formulary options. We also provide access to a Clinical Pipeline, an information resource to help clients and members stay well and well informed.

Scriptrax is committed to helping your organization develop a unique and flexible pharmacy benefit plan. Plus, we offer full disclosure in order to make it easy to understand where we are delivering the greatest value. We look for ways to control pharmaceutical costs across your entire benefit plan. Therefore, we focus on clinical programs that will provide the lowest net pharmaceutical cost.

We provide full reporting with an expansive library of financial and utilization reports. However, we offer even more detailed analysis and customized information from our clinical pharmacists. We also provide an online analytic processing tool that allows you to track information for evaluating cost trends and benefit plan changes. The goal is to allow you to make better decisions for your business.

We maintain a nationwide network of more than 60,000 participating chain and independent pharmacies—including all major chains—making it easier for members to get the prescription medications they need. Plus, we require each pharmacy to meet specific credentialing standards, allow audits and inspections, and negotiate reimbursement rates in order to achieve even greater value for the plan sponsor and your employees.

Scriptrax makes use of highly efficient claims processing 24 hours a day, seven days a week. All claims are verified for appropriate plan design from both financial and clinical perspectives, ensuring that each member receives the full advantage of their benefits.

Brokers and consultants: We welcome the opportunity to work with brokers and consultants to develop customized PBM solutions for your clients.

Third Party Administrators: Contact us regarding our ability to accommodate TPA processes for easy and efficient benefit administration.

Employers with self-funded plans: Consider PBM solutions that can help your business and your employees get the greatest value out of your overall benefit plan.